Returns & FAQ
DIGITAL GUIDES
Our travel guides are digital files. They are delivered instantly, they are not shipped, and they are not made to order — so the policy for physical products further down does not apply to them.
Delivery
The download link appears on the confirmation page as soon as payment clears, and is sent to your email as well. If the link doesn't work, email DiscoverItByYourself@gmail.com with your order number and we re-send it the same day.
Refunds on digital guides
A file can't be returned, so we don't refund a guide once it has been downloaded. Two exceptions, honoured without argument:
The file won't download or won't open. We fix it, and if we can't, you get a full refund.
You bought the wrong guide, or bought the same one twice, and haven't downloaded it. Full refund.
Email DiscoverItByYourself@gmail.com within 14 days with your order number.
What isn't a refund reason: a price in the guide that has since changed, or deciding not to take the trip. Prices do change - that's why updates
are free for a year.
Corrections
If you find something wrong in a guide, email us. We check it, fix it, and send the corrected file to everyone who bought that guide. Not next edition - that week.
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PHYSICAL PRODUCTS — PRINTS, MUGS, TEES AND FRAMES
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
FREQUENTLY ASKED QUESTIONS
How do I get the guide after I buy it? Instantly. A download link appears on the confirmation page and arrives by email. Nothing is shipped.
Can I read it on my phone?
It's built for a phone. A5 pages, a linked contents page, and every location is a tap-to-open Google Maps link.
What makes these different from a free blog itinerary?
Three things a blog post doesn't give you: the walking distance and time between every stop, so the day actually works; a Google Maps link on every location; and a verdict on each stop, including the ones that tell you not to go.
Are the prices in the guide current?
Every one is checked against the official source before publishing.
Museums usually raise prices in January. Updates are free for a year and you'll get an email when one lands.
Is a 3-day city guide the same as a country guide?
No. A city guide is one city, hour by hour, for three days. A country guide covers several cities at a higher level. Going to one place, buy the city guide.
Touring, buy the country guide.
What's the free guide?
Fifteen city-to-city routes across Europe: real journey times, advance prices, which station, and how far ahead to book. Free, no purchase.
Can I give a guide as a gift?
Yes, buy it and forward the download email. The link works for whoever opens it.
Are the booking links in the guides affiliate links?
Some are. They cost you nothing extra, and they have never decided what goes in a guide. Every guide tells you to skip the Eiffel Tower summit, which is the most expensive ticket we link to anywhere. Full disclosure is in our Terms of Service.
Something in a guide is wrong. What now?
Email DiscoverItByYourself@gmail.com.
We check it, fix it, and everyone who bought that guide gets the corrected file.
Who do I contact?
Order, shipping or payment questions go through the contact form above, those are handled by Fourthwall. Anything about the content of a guide, a download link, or a correction comes to DiscoverItByYourself@gmail.com, and one person reads it.